Confidentiality and Privacy
Patients do not need to call the surgery. All results are viewed and annotated by the doctor. Any results that need to be conveyed to you will be notified to you by our practice nurse in a timely fashion. She will be advising you directly on instruction from your doctor.
Access to Medical Records
You are welcome to request a copy or summary of your records if you are, for instance, moving interstate or overseas, or need them for another purpose. A signed request for release of information is required. Depending on the individual situation, you will be informed of any fees that are applicable. (AMA recommended fees are available on request).
If you are too sick to come to the surgery and live in the local area, your doctor can visit you at home. In the event that your doctors is unable to see you promptly, we will organise for a locum to visit you and to report back to your doctor.
After Hours Service
If you are in need of medical attention you can call our surgery phone number at any time. If there are no-one in attendance a recorded message will inform you how to arrange medical attention.
Contacting Your Doctor by Phone
If you have a need to speak with your doctor and your matter is urgent, your call will be put through immediately. Otherwise, our receptionists will take a message for the doctor and you will have your call dealt with within a time frame indicated to you by our receptionists, usually on the same day as you call.
To maintain best practice medicine, new patients are required to book a long (30 min) first visit in order to obtain appropriate medical history. Thereafter, standard visits can be booked. As we are a heavily booked clinic we require new patients to provide credit card details in order to guarantee the booking. Of course, appointments may be cancelled or rescheduled free of charge with a minimum of 2 hours notice.
Patient Feedback/Further Information
Each doctor is committed to providing comprehensive high quality general practice care to all individuals and families in this community. If you have any concerns or require further information about any aspect of this practice or the care you receive, please feel free to talk to your doctor, receptionists or practice manager about these concerns. We believe that problems are best dealt with internally so that they can be resolved as quickly and comfortably as possible. However, if you feel that the problem remains unresolved you might prefer to contact the National Privacy Commissioner GPO Box 5218 Sydney NSW 2001 or the AHPRA GPO Box 9958 Melbourne VIC 3001. Another option if the matter remains unresolved is to direct your complaint to Office of the National Health Practitioners Ombudsman Address: Suite 2310, L23, 40 City Rd, Southbank, 3006.
Each of the doctors and support staff is committed to provide a high level of care, comfort and personal service. As part of this commitment, each doctors has a cancellation policy in order to ensure smooth running and availability of appointments. A cancellation fee will be incurred for those who fail to attend their appointments and for those that are cancelled or changed within 2 hours of the scheduled time. Please value your appointment time.
Contacting Your Doctor by Email
Your doctor does not have access to receive unsecured email. Due to security and privacy concerns patients should not send an email to their doctor. Emails sent by the doctor are password protected.